General Terms and Conditions

This page sets out the rules that govern use of Zombillion Casino. It explains our relationship with you as a player, the basic obligations we each accept, and the practical steps we take to keep play fair and secure. Please read these terms carefully before you register, deposit funds, place bets or use any part of the platform.

Account responsibilities

You are responsible for maintaining the confidentiality of your account details and for any activity that occurs under your account. We expect you to keep your password secure, to notify us immediately of any unauthorised access and to provide accurate personal information. We may suspend or close accounts where we suspect fraud, misuse, multiple accounts or a breach of these terms. Account limits, deposit controls and verification requirements may apply and are enforced to protect both you and the platform.

Eligibility requirements

To use our services you must meet the minimum age requirement and any local legal requirements that apply where you are located. We reserve the right to refuse registration or to block access from certain locations. We may require identity and address verification before allowing deposits, play or withdrawals. If verification is incomplete or documents do not match your account details, we may restrict activity until checks are completed.

Acceptable platform use

You must not use the platform for illegal purposes, to attempt to manipulate games or services, or to harass other users and staff. Tools or software intended to interfere with normal operation are prohibited. Commercial use, data scraping and attempts to bypass security controls are not permitted. We may take technical or account action where activity breaches these rules, including cancellation of wagers and confiscation of funds if abuse is detected.

General bonus and promotion rules

Promotions are subject to specific terms which sit alongside these general terms. Any bonus, free spins or promotional credit is provided under the conditions shown on the promotion page. Wagering requirements, eligible games, stake limits and expiry periods may apply. We may withdraw or amend a promotion at our discretion if we suspect abuse or if an error has occurred. Cash and bonus balances are treated separately until wagering conditions are satisfied.

Deposits and withdrawals

All deposit and withdrawal options available to you are shown in your account. We carry out checks on deposits and withdrawals to comply with anti-money laundering and fraud prevention obligations. Withdrawal requests may be subject to verification, and we may apply limits, hold periods or additional checks before releasing funds. Payment method availability, processing times and minimum amounts may vary and are detailed in the payments section of your account.

Dispute resolution

If you have a complaint, please contact our support team through the help centre. We will acknowledge receipt and aim to resolve issues promptly. If we cannot resolve a dispute internally we will provide information on further escalation routes and independent dispute bodies where applicable. Records of play and account activity will be used to review disputes.

Updates to terms and conditions

We may update these terms from time to time. Where significant changes affect your rights or obligations we will notify you by email or via your account. Continued use of the platform after notification constitutes acceptance of the revised terms. You should review these terms regularly and contact support if you have any questions.